Technical Support

Hi everyone. Our store balance is negative SAR 2,008, and we can’t pay it all at once. We’ve paused the store temporarily because we can’t print shipping labels. Please help us pay the amount in installments so we can reopen the store.

As a merchant, I add many products to the store, but after a while, I find that the selling price and the cost become the same value. I don't know if the website itself intentionally does this to us, or if someone tells me it's due to discounts, because even when I discount the price, IRead more..

I created an announcement, but it doesn’t show on the site. Every time I turn on the announcement bar, it switches off again after I refresh the page.

Hi everyone. I have a domain from the Saudi Business Center and I’m adding it to Salla to verify my store, but I don’t know how.

Hi everyone. My store got a violation early in my business, and I was blocked from opening the store on the Mahally channel or the Mahally app. For about 3 months now I’ve been chasing customer service with messages and tickets. Every 3 or 4 agents told me they’d escalated my request, andRead more..

Unfortunately my store subscription has expired. I try to pay and it won’t go through, and Salla’s technical support isn’t responding. God give us patience.

In store design, I created the announcement bar, but when I open the site it doesn’t show.

Please help. My store, Kham Blanks, shows zero in its reports, visitors and views, even though I've refreshed the browser and the report. Visits don't show on the store dashboard, and I've also confirmed that the products are published and visible to visitors in the store.

Peace be upon you. My store got a violation early in my business, and I was blocked from opening the store on the Mahally channel or the Mahally app. For about 3 months now I've been chasing customer service with messages and tickets. Each of 3 or 4 agents said they'd escalated my request,Read more..

Hi everyone, I have a question. I’ve made poster designs that use a photo of King Abdulaziz from an old source, from the 1980s. I also have photos of the kings from an archive I own from King Fahd’s era; there was probably a photographer, but his name isn’t mentioned. I also have postersRead more..

How do I unblock one of my devices so I can log in?

I paid for my Salla Pro subscription and the amount was charged, but it wasn’t renewed.

I can’t activate Tabby.

Some technical support agents don’t help us. I ask for one thing and they reply about something else. You’d think they made a mistake and replied to the wrong customer because they have several chats open, but every time you explain, they send answers unrelated to the question. When theRead more..

When someone orders, I don’t get a notification. I have to open the app to check. What’s the problem?

I never get notifications when someone orders. I keep opening the app every so often to check whether there’s an order. What’s the problem?

I'm having a problem verifying my store on Salla. Every time I submit verification, it's neither accepted nor rejected. Why? All my details are correct.

A walkthrough of the steps to verify your online store on the Business Platform.

Hi everyone. We currently have a problem that neither Salla nor the app developer has solved, unfortunately! We subscribed to the Cartat app for two years. There was an offer: subscribe for one year and get the second year free. We subscribed on 28/12/2024, and after the first year ended,Read more..

I applied for a freelance work document and attached a certificate from a marketing training course. It was rejected, and the employee said I need a certificate of 3 months’ marketing experience. What’s the solution?

Hi everyone, good evening. Why isn’t there a product dimensions option when adding a product, to avoid shipping companies charging extra by using volumetric weight instead of the actual weight of the shipment? I’m one of the merchants affected by shipping companies charging extra,Read more..

Is there a glitch on the platform? This week it’s been really frustrating adding products, and now shipping prices aren’t right, they show differently. I hope someone replies.

Hi everyone. Can I open a Bahraini store on Salla? Does Salla support payment gateways and shipping for a Bahraini store? I hope to get an answer. Thank you very much.

The option to have someone else receive the order, or their mobile number, doesn’t show. After the national address is completed, the customer goes straight to the shipping company without being asked whether they want someone else to receive the order.

I have a commercial registration for an existing shop. Can I open a Salla store with the same registration, or do I need a new one? And are there any fees?

I renewed my subscription, and since then the site won’t open on the main domain. https://d-designer.com

Hi everyone. I want to verify my Salla store with the Saudi Business Center, but the store uses the default Salla link and I don’t have a paid custom domain. Can the store be verified using the default Salla link? If so, what’s the right way to get or set up the DNS records needed forRead more..

Hi everyone. I’m connected with Makhazen, but when a customer orders, they get one message right after ordering, and then no messages when the order status changes to Completed, Shipped or Delivered. Do these messages need an SMS package subscription? If so, which provider has a goodRead more..