Issue

Hi everyone. I want people in my city to pay by bank transfer with no shipping. Is that possible? I can’t edit shipping restrictions because I’m on the Plus plan, and if I make shipping free for them I’ll be paying for it, which isn’t worth it since my city is very small. I’d be gratefulRead more..

As a merchant, I add many products to the store, but after a while, I find that the selling price and the cost become the same value. I don't know if the website itself intentionally does this to us, or if someone tells me it's due to discounts, because even when I discount the price, IRead more..

To remove the donation message from the checkout page

Hi everyone. I want to open a digital store and source from wholesale stores like G2G, but how do I connect my site with them, or how do I make the store place orders by itself? I really don't have a background in this. It doesn't have to be G2G, other sites or suppliers are fine too,Read more..

My address shows on the customer’s invoice and the shipping label. How do I remove it?

Hi everyone. Today I checked my payments balance and saw the amount and the fees, but I noticed the total was SAR 4 short! Are there other fees I don’t know about? I’d love it if someone could explain.

I deleted my site account by mistake while I was only trying to put the site into maintenance mode. I didn’t mean to delete the account or any data linked to it. Please intervene urgently to stop any permanent deletion and restore the account, the site and all its data if possible. PleaseRead more..

When someone orders, I don’t get a notification. I have to open the app to check. What’s the problem?

I never get notifications when someone orders. I keep opening the app every so often to check whether there’s an order. What’s the problem?

Hi everyone. We currently have a problem that neither Salla nor the app developer has solved, unfortunately! We subscribed to the Cartat app for two years. There was an offer: subscribe for one year and get the second year free. We subscribed on 28/12/2024, and after the first year ended,Read more..

Hi everyone. I subscribed and got a discount, but the subscription wasn’t completed.

Hi everyone. I have a problem with my store: when I go to Products, then Services, then the Sort products option, none of my products show up, so I can’t sort anything. Does anyone have the same problem or has faced it? If you have solutions, please let me know. Thank you.

Hi everyone. Can I open a Bahraini store on Salla? Does Salla support payment gateways and shipping for a Bahraini store? I hope to get an answer. Thank you very much.

How do I connect the Saudi Business Center with Salla?

Is there a “Pickup from branch or warehouse” option I can turn on in the delivery options? If so, how do I turn it on?

Hi everyone. I want to verify my Salla store with the Saudi Business Center, but the store uses the default Salla link and I don’t have a paid custom domain. Can the store be verified using the default Salla link? If so, what’s the right way to get or set up the DNS records needed forRead more..

Hi everyone. I listed a product at SAR 3, but everyone says they get the message “The total amount must be greater than 3.” Is there a fix? If not, what’s the minimum?

Hi everyone. I need a fix: the Absher verification code for store verification isn’t reaching me!